What are your opening hours?
Our sales office is open Monday to Friday, 9am to 5.30pm. The warehouses are open for collections 8.30am to 5pm Monday to Friday. We are closed at the weekends.
Can I collect my purchase?
We are very happy for you to collect in person, or to send in your own courier/haulier for a customer collection. Please advise the sales staff a date you wish to do this, noting the warehouse require 24 hours notice for picking and we will have it ready for you.
What methods of payment do you accept?
We accept BACS transfer, PayPal, Credit or Debit card. When we send an invoice, there is a link to follow to make payment via our secure card payment page
What delivery services to you offer?
We have various forms of delivery services we use depending on the items ordered, customer location and the date the goods are required by. However, as a general rule, small to medium size orders tend to go out using our parcel courier or our pallet network. Medium to large orders tend to be delivered using either the pallet network or dedicated vehicles such as vans and HGV's
Do you work with Trade?
Yes, we do a lot of business with trade customers. Some require us to drop ship to their customer using their branded delivery note, which we are happy to do. Please contact us for more details
Do you offer credit accounts?
We primarily offer credit accounts for government organisations, but regular customers and/or medium to large limited companies can also qualify for credit with us.
Where is your stock held?
Our main warehouse is in Barking, East London. Please note that the St Paul's address is where our main sales office is located. You are welcome to come by to say hello (it can be nice to put a face to the name sometimes!), but we do not keep any samples in the sales office, only in the warehouse for viewing.
Do you offer discounts for bulk pricing?
Yes we do! We offer bulk buy discounts for all our items! These can be found under each product listing.
Do you offer next day delivery?
Yes, if an order is placed before 12pm, we can arrange a next day delivery. Standard delivery is 48-72 hours and larger deliveries up to 5 days.
If the items are out of stock, can I reserve items from incoming deliveries?
Yes, if items are out of stock, you can reserve incoming items and the order will be sent out as soon as new stock arrives.
Can I return items if I’m not happy with them?
Sure! However, if the items are not faulty, the customer must pay for the return costs of the items. The items must be returned to the warehouse in the same condition in which they left, before a full refund is given. We can usually help quote for collecting the items, the cost of which will be then deducted from the refund you would be due.
What is the difference between and standard back and a curved back Chiavari chair?
We stock Chiavari chairs with a curved back and a standard (straight) back. Generally we mainly stock the straight standard back chairs for customers who just need to match a quantity of chairs to an existing larger set (for example a top up of around 100 chairs to an existing stock of 1000 hire chairs). For anyone buying these chairs for a new/replacement set, we strongly recommend considering our premium curved back chairs (only approximately a £1.75 surcharge compared to the standard back chairs).
Our premium range of Chiavari chairs have a superior curved back. Often most Chiavari chairs will have straight (or near straight) backrests. If photo’s are unclear, the tell-tale sign is often the number of spindles used in the back rest. 5 (or less) normally means a straight (or near straight) back, as you require 6 spindles to manufacture a good curved back, like our premium chairs. Curved backs are of course significantly more comfortable, as well adding both style and strength. All for a similar price to normal standard back chairs! Since we introduced this range around two years ago, they have proven to be extremely popular with our customers!