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FAQs

FAQs

 

What are your opening hours?

Our office are open Monday to Friday, 9am to 5.30pm. The warehouses are open for collections 8.30am to 5pm Monday to Friday. We are closed at the weekends.

Can I collect my purchase?

We are very happy for you to collect in person, or to send in your own courier/haulier for a customer collection. Please advise the sales staff a date you wish to do this, noting the warehouse require 24 hours notice for picking and we will have it ready for you.

What methods of payment do you accept?

We accept BACS transfer, PayPal, credit or debit card. When we send an invoice, there is a link to follow to make payment via a secure Payment Express company

What delivery services to you offer?

We send our small orders out with DX. Larger orders will go on a pallet through the pallet network and we also use vans for dedicated loads.

Do you offer wholesale accounts?

We don’t offer wholesale accounts

Do you offer credit accounts?

Generally we don’t offer credit accounts.

Where is your stock held?

We have 2 warehouses in Essex, one in Nottingham and one is Oxfordshire.

Do you offer discounts for bulk pricing?

Yes we do! We offer bulk buy discounts for all our items! These can be found under each product listing.

Do you offer next day delivery?

Yes, if an order is placed before 12pm, we can arrange a next day delivery. Standard delivery is 48-72 hours and larger deliveries up to 5 days.

If the items are out of stock, can I reserve items from incoming deliveries?

Yes, if items are out of stock, you can reserve incoming items and the order will be sent out as soon as new stock arrives.

Can I return items if I’m not happy with them?

Yes, sure! If the items are faulty or have been damaged in transit, we will collect and deliver new items. It the items are not faulty, we will take them back, but the customer must pay for the collection. The items must be returned to the warehouse in the same condition in which they left, before a full refund is given.

What is the difference between and standard back and a curved back Chiavari chair?

We stock Chiavari chairs with a curved back and a standard (straight) back. Generally we mainly stock the straight standard back chairs for customers who just need to match a quantity of chairs to an existing  larger set (for example a top up of around 100 chairs to an existing stock of 1000 hire chairs). For anyone buying these chairs for a new/replacement set, we strongly recommend considering our premium curved back chairs (only approximately a £1.75 surcharge compared to the standard back chairs).

 Our premium range of Chiavari chairs have a superior curved back. Often most Chiavari chairs will have straight (or near straight) backrests. If photo’s are unclear, the tell-tale sign is often the number of spindles used in the back rest. 5 (or less) normally means a straight (or near straight) back, as you require 6 spindles to manufacture a good curved back, like our premium chairs. Curved backs are of course significantly more comfortable, as well adding both style and strength. All for a similar price to normal standard back chairs! Since we introduced this range around two years ago, they have proven to be extremely popular with our customers!